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Support

Click here for maintenance updates for DesignaKnit 7.

If you are trying to install under 64-bit Windows please click here.

If you have 32-bit Windows but DesignaKnit 7 or its setup program do not run, please click here.

If you cannot find how to do something, please go to any section of DesignaKnit 7 and open the Help menu. Use Contents or Search to locate the topic you require, or find the How do I… tutorials.

If you want to upgrade your DesignaKnit 8 PC to Windows 8.x or 10, click here.

If you want to install DesignaKnit 8 on a new Windows 8.x or 10 PC, click here.

If you have upgraded Windows to 8.x or 10 and now DesignaKnit 8 doesn’t run, please click here.

Maintenance updates for DesignaKnit 8 are normally accessed through the Help / Web Updates menu that is in each of the main sections of DesignaKnit 8. If that feature isn’t working, go here.

If your DesignaKnit computer does not have access to the internet, but you would like to update your DesignaKnit 8, click here.

Anything else: If you cannot find how to do something, please go to the appropriate section of DesignaKnit 8 and open the Help menu. Use Contents or Search to locate the topic you require, or Manual to search there, or Tutorial to see some examples in the relevant part of DesignaKnit. Or view the tutorials online here.

The first line of support is the agent or distributor that you bought DesignaKnit or Fittingly Sew from. Please contact them first with queries or problems that the help, manual, or tutorials cannot solve.

If the agent you bought from cannot provide an answer, please contact your national distributor - click here for a list. If the distributor cannot provide an answer they will forward the problem to Soft Byte. A problem may be caused by a bug in the software, and through such reports we are able to fix problems and provide maintenance updates.

Before reporting a problem, please try getting the latest maintenance update.

When reporting a problem, please include your name, licence number, software version number, and a full description of the problem.

We’d also like to hear your ideas about how the features could be extended to produce better software for a future release. Please email your ideas here.

DesignaKnit 8

DesignaKnit 7

Click here for maintenance updates for Fittingly Sew 1.2.

If you are trying to install under 64-bit Windows please click here.

If you have 32-bit Windows but Fittingly Sew 1.2 or its setup program do not run, please click here.

Fittingly Sew 1.2

Please click here for our cable link troubleshooting guide. This was written for DesignaKnit 8 but may also be of use for earlier versions.

DesignaKnit Cable Links

Getting help

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Click here for maintenance updates for Fittingly Sew 2. Fittingly Sew 2 runs under Windows 8 and 10 but if you have Windows 10 it’s a good idea to get the latest update. (Read more…)

Fittingly Sew 2